Payment Options

Water and sewer bills are issued monthly and are due on the last day of the month in which they are issued. 

Bills that are delinquent at the end of the month are assessed a late payment penalty of the greater of 1.5% of the balance or $10. A lien may also be placed on the property in accordance with City ordinance. City ordinance also indicates that the owner of a property is responsible for payment of outstanding accounts resulting from non-payment by a tenant.

Service is subject to termination if the outstanding balance has not been paid by the 15th of each month following the billing month.  If service is terminated due to non-payment, the outstanding account balance must be paid in full in addition to the $75 restoration fee. These fees need to be paid before 3pm for service to be restored for same day restoration.  If same day restoration is desired between 3pm - 5pm, the restoration fee is $150. Services will not be restored after 5pm or on weekends or holidays. Service may also be disconnected for a non-sufficient fund check received at shut-off or non-payment of deposits due. If you wish to discuss payment arrangements, please call the Water Department. (309)444-8292

Payment Options

For the convenience of our residents and businesses, the City offers several easy ways to make water/sewer bill payments.

• Autopay (aka electronic debit withdrawal) ensures you will never miss a utility payment!  This method automatically pays your bill on the 20th of each month using your checking or savings account.  There are two ways to sign up for this free service.  Click Here to sign up online or you may Click Here to print the form.  Paper forms must be either dropped off or mailed to City Hall (301 Walnut Street, Washington, IL 61571).
• Cash & Check are accepted in-person at City Hall, at the drive-up drop box located on N. Elm Street, and at Ipava State Bank (116 Washington Square).
• Credit Card payments are now accepted at City Hall and online through the City of Washington's new online Payment Center.  Visa, MasterCard, American Express, and Discover cards are accepted.  To look up your current account balance and make a payment through the City's new Payment Center, Click Here.

Click Here for Senior Citizen Discount Information.  Qualified residents can print the form and drop it by or mail to Water/Sewer Department, 301 Walnut Street, Washington, IL 61571.